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From Passion to Process: How DW Packs is Scaling it’s Vision with Zoho

DW Paks scales with Zoho

Summary

Discover how partnering with Excellium and leveraging Zoho’s integrated platform helped DW Packs transform its operations and scale confidently in Nigeria’s fast-paced food packaging industry. See PDF here. (Use the password “casestudy”

Executive Summary

DW Packs, a leading food packaging and branding company in Lagos, faced operational bottlenecks as its product range grew to over 700 SKUs. Manual processes for inventory, accounting, and sales were causing revenue leakage and stifling growth. To achieve its vision of multi-branch expansion, DW Packs needed a robust, cost-effective, and user-friendly solution. With Excellium’s guidance, Zoho was implemented as an all-in-one ecosystem, delivering operational clarity, real-time visibility, and the confidence to scale.

Introduction

DW Packs was founded to eliminate boring packaging and become the fastest supplier in Nigeria’s food industry. As demand surged, manual systems couldn’t keep up, creating inefficiencies and losses. The founder realized that without automation, expansion would remain a dream.

The Business

DW Packs serves restaurants, caterers, and food businesses across Nigeria, offering innovative packaging solutions that combine speed and reliability—a critical advantage in the fast-paced food sector.

The Challenge

Growth exposed serious operational gaps:

  • Inventory inaccuracies across 700+ products
  • Revenue leakage from manual invoicing errors
  • Operational bottlenecks slowing service delivery
  • Inability to manage remotely, limiting expansion plans

DW Packs needed a system that was globally recognized, easy to adopt, and comprehensive enough to handle complex processes like product bundling and purchasing details.

Finding a Solution

Excellium recommended Zoho for its integrated ecosystem and flexibility. Over six months, Excellium:

  • Captured DW Packs’ unique requirements
  • Customized Zoho Books, Cliq, and other apps
  • Delivered seamless onboarding and training
  • Provided ongoing support and documentation

Implementation & Results

Zoho became the central nervous system for DW Packs:

  • Zoho Books streamlined inventory and accounting
  • Zoho Cliq improved internal communication
  • Real-time visibility enabled remote management
  • Operational clarity laid the foundation for multi-branch expansion

Impact:

  • Faster onboarding for sales reps
  • Peace of mind through instant performance insights
  • Confidence to scale nationwide

What DW Packs Says About Excellium

“Having everything in the same ecosystem makes life a lot easier for the type of operations we have. I can be anywhere in the world and see what’s going on without being physically present.”

Table of Contents

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