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Prag Global Builds a Resilient Operational Foundation for Pan-African Growth
Summary
Executive Summary
Introduction
The Business
The Challenge
Rapid growth exposed critical issues:
- Inaccurate financial reporting making strategic decisions risky
- Flawed inventory management with duplication and incorrect cost of sales
- No SOPs or standardized workflows, causing widespread errors
- Untracked field engineers, managed manually in Excel
- Incomplete transaction cycles and knowledge gaps across teams
Finding a Solution
Excellium identified the need for a complete operational re-engineering on a unified platform. Key requirements included:
- Correct ERP implementation
- Robust inventory management
- Mobile-first solution for field engineers
- Enforced end-to-end process flows
- Real-time analytics and reporting
Zoho was selected for its integrated ecosystem and flexibility. Excellium implemented:
- Zoho Books for accurate financials
- Zoho Inventory for real-time stock control
- Zoho CRM for complete sales cycle management
- Zoho FSM for mobile job tracking of field engineers
Implementation and Results
Zoho became Prag Global’s operational backbone, delivering:
- Real-time business intelligence for financials, inventory, and sales
- Standardized workflows eliminating errors and inefficiencies
- 360-degree visibility, integrating field engineers into the system
- Scalable platform ready for future expansion
Impact Highlights:
- Increased managerial efficiency and confidence in data
- Drastic reduction in errors and operational waste
- Complete operational visibility across all departments
What Prag Global Says About Excellium
Table of Contents
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